BOOKING : terms and agreements
Paying the rental fees for our villa rental constitutes your acceptance of the following terms and conditions
PAYMENT POLICY: A deposit of 25% to 50% is required to confirm a reservation. Reservations for which a deposit is not received are cancelled 10 days from the date that it was made. The balance of the rent, tax and damage deposit are due one month prior to arrival.
CANCELLATION POLICY: All cancellations and requests for change of dates or number of persons must be made IN WRITING. For cancellations received outside 45 days prior to arrival 75% of your deposit is refunded. For cancellations received within 45 days prior to arrival 100% of the deposit or rental (which ever has been received) is forfeited. However, if your dates have been rebooked 75% of the payment will be refunded.
DAMAGE DEPOSITS: Damage deposits are fully refundable within 45 days of guests departure, provided there are no damage, breakage, missing items, long distance calls charged to the villas telephone and no other outstanding charges.
LIABILITY: The owners of Sunset House and their booking agents do not assume any liability for personal property loss, damage or injury during guests occupancy of their villa. Guests are fully responsible for the villa during occupancy and must exercise care in securing their personal property.
MAINTENANCE: Every effort is made to ensure that the villas and their inventories are in working order. Should there be a maintenance problem, every effort is made to repair the problem as quickly as possible after being notified. No refund or rate adjustment is made for unforseen mechanical problems such as appliances, water, pool filtration systems, hot tubs, electrical supply, telephone service, air conditioning, television or cable service etc. Guests are expected to report any problems or damage to their villa immediately.
CAPACITY OF VILLA: The capacity noted in the description must be adhered to. Should a group misrepresent themselves, they will be required to pay for excess persons or shall vacate the villa without refund.
CHECKIN AND CHECKOUT TIMES: Checkin time is 3PM. Checkout time is 11AM.
Sunset House takes your privacy seriously and information will be used
in accordance with the Data Protection Act 1998.
The Data Protection Act is designed to guard against inappropriate or careless
use of personal data by either the owners of this website or the booking
agents employed on their behalf.
This policy sets out our policy on the privacy of the individual.
Our privacy policy covers use of the www.tortolaholidayvilla.com website.
All information on the website is correct to the best of our knowledge.
We provide visitors with anonymous access to our website.
You can access our web site home page and browse our site without disclosing
any personal data.
We do not automatically log personal data nor do we link information automatically
logged by other means with personal data about specific individuals.
Our Web site does not enable our visitors to communicate with other visitors
or to post information to be accessed by others.
We do not use cookies on our web site.
We do not collect information about our visitors from other sources, such
as public records or bodies, or private organisations.
We do not collect any personal data from our visitors unless they choose
to communicate with us by email of telephone or post regarding our services.
Information received by will be used for administration purposes which
may involve contacting you by either email post or telephone to enable us
to successfuly process your enquiry.
The information you give us will be handled responsibly at all times and
will only be viewed by specific staff as necessary.
By choosing to submit a web site enquiry form you agree to the details you
have given being used in the ways described above.
We have strict security procedures covering the storage of your information
in order to prevent unauthorised access and to comply with the terms of
the Data Protection Act 1998.
This means that sometimes we may ask you for proof of identity or for other
personal information before we can process your call or enquiry further.
Should you wish to, you are entitled to see a copy of the information we
hold, and to ask for it to be corrected if it is inaccurate. We would be
pleased to help with any queries in this regard. Please contact us via the
telephone number or email address displayed on this site.
mailing address:
Sunset House, c/o Persia Stoutt - P.O. Box 263, Road Town, Tortola, British
Virgin Islands.
Web Site: http://www.tortolaholidayvilla.com
enquiries@tortolaholidayvilla.com
If you have an enquiry or concern about our privacy policy, please contact our web designers:
Spear Solutions
Contact: Garry Sibbald
Phone Number: 01202 258371
www.spear-bournemouth.co.uk
e.mail: garry.sibbald@spearsolutions.com